Outstanding Receptionist

Today I am heading to Philadelphia. I will be facilitating, "How to Become an Outstanding Receptionist" in Atlantic City, Cherry Hill, Philadelphia, and Harrisburg.  This class always packs in the attendees. So what are the qualities of an outstanding receptionist?

1. An understanding on the role and duties of the receptionist.  This includes greeting the customers, answering the phone, being prepared for an emergencies, and a variety of other tasks including but not limited to; ordering office supplies, making travel arrangements, and distributing mail.
2. An outstanding receptionist has a creates a positive first impression because s/he knows this impacts the customer's perception of the organization, therefore s/he has a professional appearance by being appropriately dressed and having a neat and organized workspace and reception area.
3. An outstanding receptionist has good communication skills. S/he understands the importance of listening and asking good questions.
4. Good telephone skills are a vital quality. The outstanding receptionist has a voice that is alert and pleasant. When answering the phone, the caller immediately knows they have dialed the correct number. The receptionist uses the caller's name and is ready to take a message.
5. Since the receptionist is juggling many roles and priorities throughout the day, s/he has excellent time management skills. 

In the class we cover all these points in depth, plus I share a strategy for dealing with angry and upset people.

--Rhonda H. Smith
Your QuickBooks Coach
www.yourquickbookscoach.com

Coaching and Team Building

Today I am preparing for an on site training program, "Coaching Skills for Supervisors & Managers."  Some key points I will share are:

1. Coaching is not managing. Coaching is listening, asking good questions, and focuses on the employee's best interest.
2. Good coaches practice Stephen Covey's  "7 Habits of Highly Effective People."
3. The Coach's Credo states, "Everybody has greatness within them. As a coach, it is my privilege to assist individuals to unlock their greatness and to release it for their career success."
4. To be a good coach a manager must understand the company's mission, the department's mission, and his/her mission.
5. In order to effectively coach the employee must be trained and know what is expected.
6. A good coach develops a good team by evaluating strengths and weaknesses then assigning tasks and duties accordingly.
7. A good coach helps their team set SMART goals.

If you would like to know more about Coaching vs. Managing or if you are interested in training at your facility, please contact me, I would be happy to help!

--Rhonda H. Smith
Your QuickBooks Coach
www.yourquickbookscoach.com

USB Winner Announced

The winner of the Duracell USB Memory 4GB is entry number 15, Kibbyster!  Thank you to everyone who entered. Watch for more giveaways soon!

--Rhonda H. Smith
Your QuickBooks Coach
www.yourquickbookscoach.com